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Archive for the ‘Recession Tips’ Category

How to Build a Referral Network Utilizing Social Media

Friday, March 20th, 2009

Social media is a great medium in which to build relationships, trust, friendships, business contacts and most important to the readers of this blog, referrals! The best marketing for your business is other people saying good things about your business, thus referring them to you. This is why building referrals is key.

How do you best accomplish this utilizing online social media?

Your first step is to start by being social. You need to talk to people and then add something of value to their lives. Do not try to sell them your product or service. Once people get to know who you are and find you trustworthy, they’ll be more likely to be interested in what you have to offer. Make them want to find out more.

Where are the best places to build referrals in social media?

  • Twitter
    Talk, share, add value

    • Update
    • Communicate
    • Find more people
    • Wash, rinse, repeat. In that order.
  • LinkedIn
    Answers, join groups, be social

    • Join groups and share your expertise.
    • Answer questions in LinkedIn Answers. Show you know what you’re doing, create a solid track record, and create a desire to find out more of you.
  • Online Communities
    Message boards, forums, Ning social networks

    • Add a signature that says one sentence about what you do and a link to your website. Fill out your profile completely.
    • Add value to these communities, make people want to come to you instead of you chasing them down.
  • ReferralKey
    It should be obvious that since I’m writing here on ReferralKey, that I would recommend their system. After all, it’s free and helps you build referrals off of each other where you all have the same goal in mind.

The common theme that I preach here in social media is that you must add value to your network. If you aren’t adding something, what can you take away? Leave the members of your network with the desire to tell others about you and your business. Create raving fans; don’t be a sales man, be a service man.

This article was written by Kim Fenolio. Kim Fenolio is the Interface Monkey and New Media Super Hero at America’s Best Companies (ABC). ABC is a national-level small business association offering hundreds of discounts, advice, information, tips, and other resources on small business issues that can be used right away to start, grow, and manage their businesses more successfully. Kim has been personally working successful social media strategy since the 1990s and is helping ABC realize success in that medium as well.

What Can Coniferous Trees Teach Us About Referral Relationships?

Monday, March 9th, 2009

You’ve staked out a fertile plot, planted the proverbial seeds and now you’re waiting to take in the sun. In other words, you’ve found a niche, developed a few strategic relationships, and you’re ready to drive revenue to your small business.

It can be hard to take in the sun during the winter just as it can be hard to drive revenue in a recession.

What can the trees teach us?

The Deciduous Approach
Deciduous trees are trees that go dormant during the winter months. (Maple, Oak, Birch). The deciduous approach to a cold season is to shed their leaves to prevent damage and conserve energy.

You can think of the deciduous approach to survival as an outbound advertising strategy. When times are good, the leaves put on a bright display and the money flows. But when winter arrives the tree goes dormant and so does the business.

The Coniferous Approach
Conifers are cone bearing trees dubbed “evergreens” because of their ability to stay green year round. (Spruce, Pine, Redwood). The coniferous approach to a cold season has been to develop resilient leaves(needles) that retain moisture and are able to stay on the tree for as many as 40 years.

From scorching heat to sub-zero temperatures, conifers survive in almost any environment because of their long term relationships with their needles. Coniferous businesses will survive any economic climate because of their long term referral relationships with their business associates and clients.

What type of tree are you?

Why Some Small Businesses are Booming in a Bad Economy

Friday, February 27th, 2009

A recent case study by Cambridge based online marketing consultants HubSpot, revealed a 230% increase in traffic leads to the online referral network, Referral Key.

This exciting news is important for two reasons.

First and most importantly, it tells us that small business owners are thriving. They’re driving more sales by banning together and taking a proactive approach to exchanging qualified sales leads. Members can track these numbers right from their Referral Key homepage. Yet, these aren’t figures you’re likely to see on the evening news. And while the talking heads churn out report after report of massive layoffs and corporate failings, you aren’t going to see any figures about the solid sales leads so many talented small business owners have been able to generate in the face of  naysayers and pessimists.

Second, Referrals Key’s own growth is indicative of the power of a relationship based growth strategy. Whether it’s working with HubSpot to offer up useful content to the community as well search engines or it’s working with its members night and day to individually teach each members how to really take advantage of this tool, it’s all about reciprocal behavior.

Everyone wins this wins when we exchange referrals!

Which is a Better Strategy to Grow Your Small Business during a Recession, Referral Offers or Lowering the Price of Your Services?

Wednesday, February 25th, 2009

It seems like everyone’s lowering their prices these days. You’re probably bombarded with “extreme” offers every time you turn on your TV, open a newspaper or check your email. Offers like “one dollar Starbucks”, “kids stay free at Club Med”, and “Hyundai Assurance” are just the tip of the iceberg.

Price dropping is often a knee-jerk-reaction many brands embrace as a means of keeping revenue flows steady in the face of waning consumer spending. Every department wants to produce last year’s results. Price cuts and unprecedented offers can be a way of keeping everyone within organization content.

There is a danger in this though. Because it’s more difficult to quantify, many companies overlook the long-term affect price shifting has on “perceived brand value”. This value is even more crucial for small businesses to maintain because of the direct correlation between your price point, the quality of your work and the reputation of your referral network as a whole.

Lowering cost of your services is a slippery slope. This is true across most industries but to better illustrate the point, imagine you are an accountant. You’re apprehensive about this year’s outlook so you lower the cost of your services by 25%. You hope this will secure some more sales.

Fast forward a year from now and imagine it’s tax season again. The economy is doing great, you have yet another year of experience under your belt, and you think it’s time to ask a bit more for your services so, you increase the price by 25% of the original.

You’ve probably already figured out the inherent dilemma. Why are your clients going to pay 40% more next year for services they perceive to be almost identical to last year’s? Marketing blogger Drew Mclellan got it right in his post, “Should you lower prices during a recession?” Drew says, “A low price strategy is one that’s easy to slip on and incredibly difficult to shrug off, once the economy turns around.”

The problem is that price slashing is a “subtractive” strategy. Yes, it’s easy to execute but it’s also a terrible long-term strategy for a small business’s growth.

One strategy that’s been overlooked in the blogosphere is executing a referral promotion campaign. In many ways, rewarding those who send you new business is the exact inverse of price slashing. Never the less, the potential to drive more revenue is equal if not greater than simply devaluing your services. Referral offers are an “additive” growth strategy. By fostering reciprocal behavior you are essentially adding value to your price point, your services, as well as your referral network.

A recession is the perfect time to launch a referral offer because the perceived value of the incentive you offer to those who send you qualified sales leads is much higher. For instance, let’s say our accountant offers a $25 iTunes gift certificate to every new client you send him. Incentives are relative; so while during times of prosperity it may be easier to overlook the value of a $25 gift certificate, in a recession it could just be the perfect motivator.

The positive ripple effect referral offers will have on your bottom-line is immeasurable. From simply brightening a client’s day to creating a good conversation starter at your next appointment, adopting a referral offer strategy will positively affect this year’s sales as well as next.