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Paul Linnell

CTMA New Zealand Ltd
Management Consulting

Contact Information:

PO Box 35-444
Browns Bay, Auckland 0753
New Zealand
T: +64 21 669 276

Years in Business:



Clients I'm Seeking:


We are seeking clients that are looking for help with customer experience management, and the improvement of service quality, customer satisfaction, loyalty and advocacy.

About My Business:


CTMA is a service quality improvement firm that provides a range of consulting and customer satisfaction research services to help organisations build loyalty and advocacy by improving the customer experience. CTMA's consulting and research services help organisations identify sources of customer dissatisfaction, prioritise remedial actions and improve their service to customers. Its customer-driven product and service quality improvement programmes encompass four key organisational strategies: • Making it easy for customers to do business • Improving response to customers • Learning from customers • Customer-driven innovation and change In addition to its client-specific services, CTMA also conducts benchmarking and best-practice studies to help public and private sector organisations develop their customer relationship strategies. Specialties service quality improvement, customer satisfaction, satisfaction measurement, market research, customer retention, advocacy, complaint management, customer experience, voice of the customer, customer experience management.

Years in business:
Member since:
Clients I'm looking for: