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Ahmed Samir


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15+ years highly experienced professional in multinational & international companies with strong leadership and management abilities, notable strong commercial and business experience in Credit Risk Management, Collections, Fraud Management,Customer Experience, Policies setting & Processes, & Contact Centers supported by strong Finance background Having worked with Telecommunication Operators "Vodafone Egypt" & Mobily-KSA" in building the structure of the Credit Risk Management & Customer Operations areas Specialties: Customer Experience programs, Professional Public speaking, Credit Scoring, Collections improvement plans, Structuring and launching phases, Leading multifunctional and cross functional teams, Training, Debt Collection Agencies & Credit Bureaus. Highlights: •Shared in Mobily-SIMAH committee in signing the Saudi Credit Bearu and integrating its system in "Mobily" •Contracting Debt Collection Agencies for more control over expected bad debts of Mobily •Created the Risk management System in Mobily •Creates Credit and Collection policies for Consumer & Corporate accounts in Vodafone Egypt and Mobily •Structured new in house Collection System tool for Credit and Collections in Vodafone Egypt & Mobily •Created a unified corporate score card application in Mobily" for professional performance monitoring •In coordination with Vodafone Marketing dept., Implemented a new payment method system to "Radio Shack stores" in Egypt •Participated in implementing the current in-house Collection system for Vodafone Egypt.

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