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Laura Pawlowska

Excalibur Communications Ltd
Managed services

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23

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Excalibur Communications are a business communications and IT business with a difference. We look to use over twenty years operating experience to provide end to end solutions that merge communications seamlessly into the fabric of business operations - creating engaging user experiences that promote better ways of working to deliver real value and drive performance. Excalibur remain the only solutions provider in the UK who hold the title of Vodafone Platinum Partner, Strategic Partner and Solution Specialist as well as Microsoft Gold Partner and EE Strategic Solution Partner. These partnerships allow us to utilise the optimum Network service and product whilst maintaining an individual service, advice and on-going support. Our offering is underpinned by a clear statement of service, a customer charter, supporting SLA’s and a programme of continuous monitoring and benchmarking. Excalibur Statement of Service Introduction This statement sets out the level of service provided to customers of Excalibur Communications and documents how users can give feedback on service delivery. Excalibur Communications and Bridge Solutions are part of Excalibur Communications GB Ltd. Our Mission To become a trusted advisor and partner to our customers, understanding their business needs and challenges and offering effective solutions that deliver real value. Through honest advice and reliable, professional support we remove technology pain points and complexity and allow our customers to concentrate on their core business. What we do Excalibur deliver an end to end, unified solution that encompasses all of your business communications. Instead of dealing with multiple suppliers for mobile, landlines, broadband and IT services, you’ll have just one - us. We tailor our solutions to your business model with the aim of becoming a true business enabler, improving productivity, making time efficiencies, promoting flexible working and wherever possible saving revenue. By removing the pain points from your business communications we allow you to focus on the business of doing business. Our Stakeholders We are a business enabler for over 6,500 companies across the UK, providing a suite of Communications and IT solutions that promote and create cost and efficiency savings. What our customers can expect from us Excalibur are a company with a difference, a company who want to create a new blue print for business, not only delivering best in class service and support to our customers but also delivering to our wider stakeholders and the community at large. Our dedication to customer service is reflected in our Customer Charter, (a full copy is available at www.ex-c.co.uk-customer-charter) which outlines our commitment to all those we partner and supply services to. Customer Charter We believe in a better way of working, providing flexibility and freedom for staff and customers to do the right thing and achieve their goals. We’re proud to be working for you and our partnership will be based on HONEST advice and PROACTIVE action. We understand you and have EMPATHY for the needs and challenges you face as an ambitious business. It is your right to expect a PROFESSIONAL service but we believe we should deliver more. We are dedicated to exceeding your expectations by empowering a happy, engaged workforce to take OWNERSHIP. We are committed to making a difference to our customers and employees and pride oursleves on delivering to the business and wider COMMUNITY.

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