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Fernando Mendes

Teleperformance Brazil
Human Resource

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Years in Business:



Clients I'm Seeking:


Multinational companies with actual business in Brazil. Within Human Resources Management.

About My Business:


Wide experience with Human Resources areas, developing and implementing HR Policies and practices for local and international companies. With over 10 years’ experience within HR industry in Brazil liaising services to companies worldwide (South America´s market although working for companies based/HQ in the US and EU). My career path was created through different overviews within the organizations I´d worked for in order to deliver the best services having the best people providing an outstanding service. Professional Overview: • Specialties: Human Resources Policies and Generalist Practices (Brazilian Labour Law regulation) – Start-Up implementations • Union Labor negotiation experience, as well as in HR cost reduction (Brazil) • Recruitment & Selection (Executive Search for all levels - C Levels Specialist - High Confidentiality positions) • Employee Relations for International accounts/companies (related to Staffing, Temps, Outsourcing contracts and general recruitment) • Knowledge in Couching, Training and Development, Employee Evaluation, Organizational Climate and Compensation Practices and Policies. • Contract Management (Auditing – develop and management based on SOX) • Customer Relationship Management (ISO 9001 implementation) Also as Operations Manager I was responsible for Technical Repair, Logistics/Supply Chain and Customer Services departments working closely with other departments, especially marketing and sales for a Start-Up business (within Medical Devices) in Brazil. Proactively engage within my role and responsibilities facilitating working ethics, guidelines and company policies. Management team performance, Approachable, friendly and understandable, Experience of designing and embedding customer-focused solutions, Strong attention to details and excellent customer service, organizational, time management, analytical and financial skills. CIPD Level 5 Certificate in Human Resource Management UK 2015

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