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Justin Bayliss

Five Star Experiences
Strategic Consulting

Contact Information:

Brisbane, Queensland 4000
Australia

Years in Business:

 

14

Clients I'm Seeking:

 

Retail, Hospitality, Tourism and Franchised Businesses

About My Business:

 

Five Star Experiences is a consultancy focussed on establishing the essential People Skills for successful business practice at all levels of your organisation. It is our belief that the success of any business should be measured not by the size of the team but by the strengths of its people. After nearly 20 years working with front-line staff across a range of industries, we felt there was a real need to supplement the training and consulting services we had been offering with an added service that assisted business owners and managers to step back from their active involvement in their business to establish a better perspective of what their team was really offering customers. We believe strongly in the need to shift the focus from Customer Service to Customer Experience. While the straight forward tick the box approach of Customer Service might deliver on the practical expectations, in many cases it still falls well short on delivering an experience visitors would be eager to return for themselves or recommend to others. We provide clients a range of strategies focused on establishing the skills and processes required to deliver a very human touch and the type of experience that creates raving fans and customers who come back time and time again. The first step in tailoring the right solution is to understand where the greatest need for change is. We offer a structured approach to carefully assessing all core elements of the customer experience you offer your market. This process can be one you and your team conduct for yourselves or we can work with you to offer a fresh perspective to ensure you uncover all the issues preventing you reaching your team's potential. Our front-line training and development programs focus on strengthening the communication and relationship building skills of all staff and establish a true “Customers for Life” mentality. We look forward to working with you to ensure what you're offering your customers is a truly Five Star Experience!

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