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Seeking clients looking to establish or improve IT Service Management Operations
I have extensive business analyst and project management experience with a wide range of skills and knowledge in almost every aspect of IT Operations; Help Desk, Request Tracking systems, Hardware and Software Asset Management, Change Management and Maintenance management. I am accustomed to high visibility in demanding, large-scale operations and have well-developed oral and written communication skills including the ability to reduce complex issues to basic understandable action plans.