Clients I'm Seeking:
Customers deploying or upgrading a business system.
About My Business:
Optimum support business transformation and we can help make your project a success with users fully adopting the new system and business processes.
During the past 13 years we have developed and managed end user trainnig solutions for a range of business systems including ERP/Finance, CRM, HRPayroll, Document Management and in-house developed systems, to global customers from the private and public sector.
We develop training programmes that reflect the user's perspective, analysing the degree of change and incorporating the business processes and workflows for each role group. Taking advantage of Optimum’s specialist skills and experience in delivering user focused training will ensure that your organisation achieves full value across the lifetime of the system, as users will engage with the software and adopt the new processes. Overlooking user training can mean that, after the initial implementation phase, inefficiencies start to creep in where new procedures have not been effectively communicated. Unplanned costs and additional strain on internal resources could then be incurred to provide additional helpdesk or telephone support or to rectify process errors.
An effectively planned and delivered training programme, tailored to an organisations requirements and resources, with professional supporting documentation and refresher training options available as required, can help remove the risk of bad practice and knowledge drain.
TEL: +44 (0)207 776 8976