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Laurent MELLAH

SERV&SENS
Management Consulting

Contact Information:

69500
FR
T: +33 472483748
F: +33 472483749
www.service-sens.com

Years in Business:

 

20

Clients I'm Seeking:

 

My companies assist large and medium size businesses (OEM manufacturers) to differentiate their service offerings: the former by helping to build and optimize an efficient Service Management strategy, the latter by helping to build and optimize an efficient Field Service Network of Service Providers around the globe.

About My Business:

 

I have founded 2 companies dedicated to Service Management: 1. SERV&SENS: Technology Service Management Consultants SERV&SENS is a company specialised in Strategic Service Management. SERV&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations. SERV&SENS develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing. SERV&SENS's approach is collaborative and driven by transfer of knowledge, methodologies and tools. 2. SAV NETWORK: Customer support and field service provider network all over Europe and North Africa. SAV NETWORK is a company specialised in Outsourced Customer Service Management. SAV NETWORK assists medium and small size businesses to develop their capability to support their customers abroad. They can build their own local and outsourced field service provider network in order to add more value for their customers through field services and support centres. You need some local field service and customer support providers (installation, commissioning, maintenance, repairs...), anywhere in Europe and North Africa ? Contact SAV NETWORK and get closer from your existing and coming customers.

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