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Darren Cooke

Servium Ltd
Computer Hardware

Contact Information:

Genesis Centre
Birchwood, Cheshire WA3 7BH
United Kingdom
T: 08447366155
www.servium.co.uk

Years in Business:

 

4

Clients I'm Seeking:

 

We are looking for clients from all sectors really from 200 staff and above. The reason we go for this size customer is that we feel we can offer very high levels of service but still have a control over the flexibility that these customers still need when dealing with a Value Added Reseller. We can offer this as we are small enough to really care about the customers needs, but we have the buying power and relationships with all the tier one vendors, that you would also expect out of a large Value Added Reseller.

About My Business:

 

Servium is inspired by overcoming the (day-to-day and strategic) IT challenges of our customers. We blend the best emerging technologies with professional customer service to answer these challenges and deliver economies in time, resources and money previously not possible. Strategy We pride ourselves on our ability to help our customers define their IT strategy and in doing so we pull together sensible and achievable plans. Together we’ll negotiate challenges, overcome obstacles and contemplate the unthinkable to ensure that what you end up with is something tailor-made for your business and your budget. home-icon-strategy We want to share the benefit of our knowledge and expertise along the way but we’ll also get other great minds working on your behalf too. Pulling on our extensive partner network you can be sure that the direction your IT heads in is underpinned by the very best technology and practices. Your IT strategy will need to be up to the job today but also ready to contend with tomorrow. Pre-empting trends, knowing what’s hot and what’s not and where things might fit for your business is important to this process. It’s a lot to consider and you can’t be an expert in everything so set us to work and let us shine. Design Failing to Plan is Planning to Fail - That’s our motto. Our team of experts are meticulous, so when we design our solutions we leave nothing to chance. Only by planning projects properly do timings stay on track and budget commitments get kept. Likewise, it’s our thorough planning that ensures your solution does what we promise, integrating with your existing environment, considering the potential knock-on effects of introducing new technology and making sure your requirements are met. We don’t expect you to just to take our word for it though. See what our customers say. Alternatively, if it helps we’ll endeavour to show you the solution in action, so more often than not you’ll see it working for real, closely matched to the characteristics of your own environment. No Ivory Tower We won’t do any of this in isolation either. Some IT suppliers come across as know-it-all’s which, in our opinion is a recipe for missing things. Whilst we’re responsible for the plan we want you to be part of it so every facet and eventuality is considered. Implementation Once we’re in flight with your project you’ll be in safe hands with our team. We believe it’s the detail that matters – nothing is too small to ensure you’re left feeling that your final solution is everything you need it to be. From customer service staff to the technical professionals tasked with putting your solution into action, we stay focussed on what’s important every step of the way. We’ve also adopted the very best industry practices and follow recognised standards to make sure when your solution goes live it adds value from day one. Whilst we’re fastidious with our planning, sometimes challenges only reveal themselves during implementation. We also appreciate that your preferences may alter too as you see your solution take shape. Should this happen we roll up our sleeves to make the right changes and get the job done. Take up the reigns If you’ve already embarked on a project and have come unstuck, don’t worry. We’re used to joining mid-project and are happy to pick up the reigns to help get you the result you’re looking for. Support Flexibility As Standard We’re not in the business of saying our goodbye’s once we’ve implemented your solution. We know that once it’s in production you want to keep it that way. Whether you have limited resources in-house or want to complement your own expertise, we have a number of support services that will ensure your solution stays in good order and is continually optimised for the best possible performance. From extended warranties and regular maintenance to helpdesk services and more we’re always on hand however you need us. We don’t just offer support following our own implementations though. Perhaps your chosen solution is already in place and you need a reliable partner to support it. No problem, we support many customers having not delivered the original project or technology. Thanks to our operational hubs in both the north and south we have excellent UK coverage so we’re never far away. What’s more we have a range of commercial models depending on how you want to buy your support giving you flexibility and peace of mind whilst not breaking the bank. If you have a project on the horizon that you know will need on-going support or are frustrated with your existing support arrangements one call to us might make all the difference, so what’s to lose?

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