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Steve Mitchinson LICM CCF

BBB Advisory
Strategic Consulting

Contact Information:

Perth, Western Australia 6000
T: +61403001100

Years in Business:



Clients I'm Seeking:


Customer Experience Optimisation, Whole Brain Thinking, Customer Lifecycle Management

About My Business:


Steve is a customer experience Strategy and implementation professional and is a regular speaker on customer experience management and customer advocacy. He has led work in customer service improvements at more than a dozen major Australian institutions. Steve is also an accredited Herrmann Whole Brain Thinking provider. The highly validated Whole Brain Model is used extensively by 93% of Fortune 500 companies and Steve has developed a number of very innovative and successful programs for improving personal and business effectiveness across a wide range of industries and roles. Steve grew up in Western Australia and has worked for some of Australia’s most recognised enterprises. He has consulted extensively focusing on delivering more effective customer management and service strategies through the optimisation of systems, processes,employment practices and channel strategy. He has had an extensive customer service career pioneering a range of innovative yet highly effective ground breaking customer management strategies at companies including Castrol Australia, ANI (Now Bluescope Steel), BOC Gases, RAC Insurance, Bankwest, Dept of Housing, Main Roads of WA, Department of Transport, Vic Roads and B Digital, Australia’s most successful non-network owned mobile phone service provider. He has spoken at over 100 conferences on customer service and effective operations around Australia, Asia and the United States. Steve is a Past Chairman of the ATA, Australia’s peak body for the contact centre industry and is life member, Director, and former National Chairperson of the Australian Institute of Credit Management. After 30 year in number of customer management roles Steve commenced consultign in 2006

Years in business:
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