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Ankit Mittal

The Agnes Consultancy Limited
Banking

Contact Information:

Northwich, Cheshire CW9 7BX
United Kingdom

Years in Business:

 

10

Clients I'm Seeking:

 

Project Management Consultancy

About My Business:

 

- Managed and delivered projects from initiation to closure for different Barclays Corporate areas such as Servicing, Risk, Operations, Sales, Legal, Regulatory, and IT (infrastructure, development and Enhancement). - Built a successful servicing activities hand-off model that created capacity within sales generating a benefit of £350,000 in 3 months. - Delivered an enhanced complaints management process framework within 6 months resolving long standing issues between different business units while making the Barclays Corporate compliant to Regulatory requirements by closing nearly 70 audit observations. - Delivered Siebel enhancements, VOIP Telephony and Workflow Management System for all Regional Servicing Centres of Barclays Corporate across UK and offshore for all business segments. - Experienced in handling IT Projects with team structures of varying complexity (onshore-offshore, multiple outsourcing providers and locations). - Participated with senior management in creating high-performance teams post the merger of two companies. Worked with client services and business partners to ensure a seamless transition. - Built a successful outsourcing model aimed at reducing the Amersham IT department’s 2004 operating costs by 30%. - Reduced the support team’s work-load by over 70% in two-months from the original 300+ weekly requests. As a result, team was able to focus more on value-added enhancements and less on recurring issues. - Proven communication skills, comfortable dealing at all organisational levels.

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