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Chris Nordstrom

Firma Christopher Nordström
Management Consulting

Contact Information:

Bruksvägen 161
10330
FI
T: +358405110505

Years in Business:

 

25

Clients I'm Seeking:

 

Transport, Logistics, Aviation, Shipping

About My Business:

 

Having proved myself as an incomparable customer service director and logistics manager, I am writing to offer your company my considerable experience in process improvement methodology development; transportation optimisation; and global customer service support management. My knowledge has directly led to improved client relations and increased overall efficiency and I am confident that my employment with your company will produce the same results. Throughout my career, I have excelled in meeting challenges while working either independently or as a member of project teams to ensure optimum service to global customer bases through customer service systems design, development, implementation and maintenance. In my last position, I carried co-ownership of the customer service and commercial business processes for a top-tier shipping conglomerate. Furthermore, I co-established an unconventional customer service strategy, affording me the opportunity to undertake director roles in organizational management, communication and supportive and integrated tools. A sample of my past accomplishments includes: • Increasing customer satisfaction rating from a 3.6 to 5.8 (out of 7.0) through analysis and modification of customer service processes. • Directing multicultural and multidisciplinary teams during rollout of new business strategy for Europe, North America, Asia and Oceania. • Directing offshore order handling processes for 43 countries and 2 global service centres. • Developing and directing implementation strategy for customer requirements, design and implementation of service modules for www.maerskline.com. • Directing support to 17 Area Managers and 6500 customer service staff.

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