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Rick Hawtrey, ITIL Expert

ITSM Specialties, LLC
IT Service Mgmt

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Years in Business:



Clients I'm Seeking:


I am looking for clients who desire to deliver IT Services to their companies or customers more effectively and efficiently, saving time and money, but doing a better job.

About My Business:


My Business is about what I offer to a client and my core values. •I am a Consultant, Instructor, and the Owner of ITSM Specialties, with industry certifications in ITIL, Cisco, Microsoft, and CompTIA disciplines. As a certified instructor in the IT field, I have ample experience in corporate, government, and consumer training. I also have 14 years of experience in various types of adult and youth instruction, ranging from youth ministry to technical and management instruction for IT professionals. With my ITIL experience, vibrant personality and lively classroom presence, students of all types will find his educational seminars a worthwhile investment of time for the participants. •For me, "training is more than regurgitation of information; it is about the experience and what students can take away from it". •I have worked the last couple of years training for the largest training company in the world, before going into business for himself. •My students that have taken the ITIL® Foundations for Service Management Exam have a 97.5% pass rate.

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