Are You A Pro? Join For Free

Lesley Leeson

Mary Gober International
Training - Behaviour

Contact Information:

Yateley, Hampshire GU46 7RX
United Kingdom

Years in Business:

 

10

Clients I'm Seeking:

 

Companies looking to see vast improvements in these 5 key business metrics: - Customer Satisfaction - Employee Engagement - Operational Efficiency - Regulatory Performance - Finanical Results

About My Business:

 

Mary Gober International Ltd (MGI) delivers behavioural change training based on our unique Psychology & Language of Service™ which is proven to deliver improvements in customer satisfaction, employee engagement, operational efficiency, regulatory performance and financial results. Our training methodology has been created by customer service expert, Mary Gober. The Psychology & Language of Service develops the motivation to deliver exceptional levels of service through straight-forward yet powerful tools. It provides people with techniques to immediately enhance behaviours and communication to be more solution-oriented, to take ownership & responsibility and to ensure a positive approach to any service interaction. Each process we undertake with our clients is tailored to their operational and budgetary requirement and to deliver agreed and specific outcomes and goals. We work closely with organisations who seriously want to improve their service performance and safeguard their reputation of excellence. We inspire managers and frontline staff, heighten their motivation and provide unique skills and strategies so that they can achieve their culture-change goals and consistently deliver an outstanding customer experience.

Company:
Expertise:
Location:
Years in business:
Member since:
Clients I'm looking for:
Bio: