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Michael McMillan

The Connection
Inbound Call Center

Contact Information:

11351 Rupp Dr.
Burnsville, MN 55337
United States
T: 952-948-5476
F: 952-948-5488
www.the-connection.com

Years in Business:

 

30

Clients I'm Seeking:

 

The companies I look to work with must need a minimum of 5 dedicated agents, or process 200+ interactions (calls/email/web chats combined) per day. The industries I focus on are Broadband/Telecom, Wireless, Utilities, Software/SaaS, and Financial services. (Basically anything with a strong BtoC focus with the exception being SaaS and Telecom)

About My Business:

 

The Connection (www.the-connection.com) is an award winning beneficial, outsourced call center service provider that is proud to have been awarded by Customer Interaction Solutions Magazine the MVP of Quality Award, as well as distinguished as one of the “Top 50” contact center service agencies in the country. Several leading national companies that have outsourced their calls, e-mails and live web chat services to The Connection include: Verizon, American Express Publishing, Select Comfort, Pfizer, Astra Zeneca, Time Life, Key Bank and Sears as well as many others. Some of the benefits of outsourcing with The Connection include: • Extensive Customer Service, Technical Support and Customer Acquisition Experience; • 100% U.S.-Based Call Center Agents; • Large Capacity with Multiple “Bricks and Mortar” Call Centers with over 1,000 Workstations; • Service Provided 24/7/365 • Voice, Email Response, Live Web Chat, Social Media Monitoring and IVR • Very High Standards of Quality & Service (MVP Quality Award Winners) If you would like to learn how outsourcing with The Connection can help reduce your contact center costs while providing long-term customer loyalty and larger profit margins, please call me at 952-948-5476 to set up a meeting. I look forward to speaking with you soon!

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