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Eamon O'Rourke

PwC Optimal Experience
Management Consulting

Contact Information:

113-119 The Terrace
Wellington, Wellington 6140
New Zealand

Years in Business:



Clients I'm Seeking:


Any enterprise or government department that values user experience and is committed to designing products and services that put the customer first.

About My Business:


On July 1, 2014, Optimal Experience joined PwC New Zealand. PwC Optimal Experience is New Zealand’s leading user experience design company. We have completed more than 1,000 user research, testing, and design projects since 2002. PwC Optimal Experience has a team of 30 based in Wellington and Auckland. We believe that world-class companies don’t compete on services, products, technology, or brand. They compete on experience. Our mission: to transform organisations into providers of world-class customer experiences. Optimal Experience has helped more than 250 clients in 20 industries improve their customer and user experiences over the past decade in New Zealand and Australia. Our clients include all the major banks; most general, life and health insurers; virtually every Government department, many leading corporates and manufacturers; and half of New Zealand’s Universities. Along the way we’ve won Start Up of the Year in 2005 (off the back of 971% growth!), a Deloitte Fast 50 in 2008, and an AUT Excellence in Business Support Award in 2013. Finally, Optimal Experience is a member of the UXalliance, the world's largest and most experienced user experience network. UXalliance comprises 25 leading user experience consultancies, employing 350+ consultants and designers in key markets world-wide.

Years in business:
Member since:
Clients I'm looking for: