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Paul Dixon

HJD
Computer Consulting

Contact Information:

Jacksonville, FL 32223
United States
T: (904) 755-4119
F: 1-888-652-0019

Years in Business:

 

33

Clients I'm Seeking:

 

Busnisss and Residential customers, I am here to help anyone that needs any kind of help with anything from General Engineering to Network Engineering. The only thing I don't or can't work on is Referigeration, I don't have an A/C license.

About My Business:

 

As you can see by the resume below I have been a contrator for both Government and Businesses as well as residential customers. I am here when you need me the most. Paul Dixon (904) 755-4119 SUMMARY: Desktops: Windows 3.1/95/98/2000/NT Workstation/Millennium/XP Servers: Windows NT 4.0/2000//2003/Small Business Server Office: Microsoft Office (all versions). Word, Excel, PowerPoint, Outlook, Access, Visio, and Project; Corel WordPerfect (all versions); Lotus SmartSuite (all versions) Group Software: MS Exchange Server, Lotus Notes, Novell GroupWise, TeleMagic, Microsoft CRM Help Desk Software: Remedy, CS, & ITIL (Not Certified) Hardware: Custom built servers, workstations and PCs; Dell Servers, workstations, and laptops; HP/Compaq Servers, workstations, and laptops; Toshiba and Sony laptops; Linksys, Netgear, Sonicwall and Cisco routers and switches COMPETENCIES: • I/T Help Desk – Onsite and Remote Support • Workstation and Server – Design, build, and installation • Technical and Policy Writing • LAN/WAN/LWAN System Administration • Network Security Assessments • Software and Hardware Troubleshooting • Project Management • Technology Consulting • Risk Management and Data Recovery • Training – Software and Hardware EDUCATION: 08/10-02/12 Kaplan University BS in Information Technology-Information Security and Forensics 09/09-07/10 University of Phoenix Bachelors in Information Technologies/Network & Telecommunications Concepts 06/2005 Incepture Learning Solutions, Jacksonville, FL Certification 11/2002 IBM AS/400-32 System Administration, Jacksonville, FL Professional 08/2002 Florida Community College, Jacksonville, FL 10/1987 US Navy Damage Control “A” School, Treasure Island, CA 06/1981 Wilkes-Barre Area Vocational Technical School, Wilkes-Barre, PA CERTIFICATIONS: CCNA Need recertification Dell Certified System Engineer Network + Security + MCSE 2000/2003 Need recertification AS/400-32 System Administration SECRET CLEARANCE – US Government I have to reapply EXPERIENCE: 06/10 – 06/10 ExterNetworks Inc. / Dimension Data / Mercedes Benz, Jacksonville, FL Lead Telenet Technician Scanning of 160 phones with barcode scanner, placement and testing of 30 phones, pulling 7 lines from the digital network and convert them to analog by making and running cat 5 from the network to a Cisco VG 224 punch down using the proper and applicable equipment for creating and testing of multifunction printers being used mostly for their fax capabilities. 09/08 – 09/09 Fast-teks On-Site Computer Services, Jacksonville, FL Lead PC Support Specialist Tier III Onsite technical support for both Residential and Business Customers and covering both Hardware and software issues. Answer trouble calls made by Both Residential and business which are scheduled by Fast-teks Corporate located in Orlando, Fl. concerning PC, Network, Site builds, consultations, both hardware and software issues, as well as various other troubleshooting issues. Communicate with users to troubleshoot software and hardware issues and training users as requested. Assignments required extremely diverse technical and people skills, 12/08 – 12/08, Verigent / ComNet / IBM/Merrill Lynch Jacksonville, FL Network Support Specialist As a Verigent Employee on contract to ComNet and working with IBM as the lead on-site management that assigned the position of Network Support Specialist providing network support for Merrill Lynch. The job responsibilities included configuring, installing, and troubleshooting of on-site network communications equipment for both digital and analog communications equipment to maintain the highest level of operability possible. As the incumbent Network Support Specialist the assignment was to perform voice and data network support, also perform support for onsite router and switch activity, Swap out the old outdated equipment for the newer more upgraded equipment, replace the old cat 5 with cat 6 and in some cases set up a brand new closet and run all the cat 6, fiber optic cabling and punch down all applicable assigned digital and analog lines of communications, as well as perform telephone MAC requests. 011/08 – 11/08, TAC Worldwide Companies - Xerox/Citibank, Jacksonville, FL Network Support Specialist Work onsite at Citibank in Jacksonville installing/configuring and program new print devices. Using technician’s personally owned laptop; the assigned technician did web in to the new Xerox print device and configured the new Xerox print devices as per the set parameters according to instructions provided by Xerox and the on-site Xerox representative instruction. The technician with strong network skills, able to lift 50 lbs, and also someone that has a laptop was assigned to deploy the new configured Xerox printers and collect old legacy devices to be returned to Xerox. 03/08 – 07/08, Jacksonville Electric Authority, Jacksonville, FL PC Support Specialist Tier II Onsite technical support for Jacksonville Electric Authority and it numerous entities. Answer trouble calls made by JEA employees and JEA’s customers concerning Network issues, as well as various other troubleshooting issues. Most were problems that could not be handled over the phone because of distance or required a technician physically present to handle the issues that escalated to Tier II via U.S.D. generated problem tickets. Created profiles and user ids; reset passwords as needed. Communicate with users to troubleshoot software and hardware issues. On Site PC Support tier III, as well as Microsoft Office 2007 Expert. Assignments required extremely diverse technical and people skills 4/2007 – 8/2007, Fidelity National Information Services, Jacksonville, FL Sr. Application Support Coordinator Onsite technical support for Fidelity National Information Services and it numerous entities. Answer trouble calls made by Fidelity employees and Fidelity’s customers concerning Network and Mainframe password resets, as well as various other troubleshooting that can be done over the telephone. Those problems that can’t be handled over the phone because of distance or have to have a technician physically present to handle the issues are escalated to individuals that are out in the field via Service Center generated problem tickets. Created profiles and user ids; reset passwords as needed. Communicate with users to troubleshoot software and hardware issues. Assignments required extremely diverse technical and people skills. 6/2006 – 10/2006, Capstone Corporation, Alexandria, VA Technical Support Engineer/Customer Service Representative Network Administrator for onsite SIPPER & NIPPER Net, setting up active directory access, exchange access, TCP/IP, VoIP, & Soho firewall. Assigned as onsite technical support for Naval Air Station Jacksonville, building 170 and various locations throughout the base. Developed and managed SIPPER and NIPPER databases and applications. Communicate with users to troubleshoot software and hardware issues. Update various network hardware and software as required by vendors and EDS. Assignments required extremely diverse technical and people skills. Responsible for running network CAT5 and fiber optic cabling, setting up managed switches, servers, user laptops and network printers, and troubleshooting laptop, network, printer, and user issues as well as upgrades and repair for laptops and printers. Responsibilities included running phone and data cabling, configuring user laptops and network routers, switches, and printers, as well as providing Help Desk services to all users. Report daily work via the on-site records tracking system Remedy. Maintained inventory reports of all equipment including PC/laptop hardware, printers, fax and copy machines, etc. Created profiles and user ids; reset passwords as needed. Daily management reports and made recommendations on most cost effective IT processes and equipment. 9/2005 – 3/2006, Applied Computing Technologies, Falls Church, VA Technical Support Engineer Onsite technical support for the Federal Emergency Management Agency (FEMA) Joint Field Office in Baton Rouge, LA during Hurricane Katrina disaster. Assignments required extremely diverse technical and people skills. Responsible for running network CAT5 and fiber optic cabling, setting up managed switches, servers, user laptops and network printers, and troubleshooting laptop, network, printer, and user issues as well as upgrades and repair for laptops and printers. Assigned to Disaster Recovery Center (DRC) crew to assist in setting up multiple location DRCs. Responsibilities included running phone and data cabling, VoIP, configuring user laptops and network routers, switches, and printers, as well as providing Help Desk services to all users. Maintained inventory reports of all equipment including PC/laptop hardware, printers, fax and copy machines, etc. Created profiles and user ids; reset passwords as needed. Daily management reports and made recommendations on most cost effective IT processes and equipment. 04/2004 – 9/2005, QualxServ, Tewksbury, MA Network Administrator/Field Service Computer Technician/Technical Administrative Assistant United States Navy project via Dell systems in partnership with QualxServ for major government information technology revitalization project. Network Administrator for SIPPER Net & NIPPER Net, setting up active directory access, exchange access, TCP/IP, VoIP, & Soho firewall. Developed and managed SIPPER and NIPPER databases and applications. Responsible for deployment, maintenance services, mapping all drives; transference of data, set up both user and network peripherals. Prepared all applicable information for the deployment of the desktops or laptops in the designated locations for the deployment team’s daily workload. Created profiles and user ids; reset passwords as needed. Daily management reports and made recommendations on most cost effective IT processes and equipment. Tracked and monitored all changes and trouble calls for the maintenance team. Acted as liaison with Electronic Data Systems (EDS), Government Deployment Lead, and QualxServe for project communication. 10/2002 – 8/2003, National Telephone Company, LLC, Dallas, TX Route Manager for North Florida Installed hardware and software for network telephone banks throughout northern Florida, according to company format and applications protocol. Perform tests on telephones to ensure all telephone operations were within normal parameters. Repaired all types of telephone damage (both internal and external). Provided written and verbal reports to National Telephone Company. 7/1995 – 2/2002, Gate Petroleum Co., Inc., Jacksonville, FL IBM AS/400, 720 & 170 Systems Operator/Technical Librarian Maintained all daily and monthly mainframe procedures; responsible for computer operations on IBM Mainframe, System console, MVS, TSO, SDSF, and JES. Created, updated and maintained all mainframe libraries (tech manuals, compact disk, tapes, corporate forms, etc.). Created disaster recovery procedures for company and managed back-up tapes including: real tape.

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