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Philip Wright

Leadership First
Management Consulting

Contact Information:

Gresham, OR 97080
United States

Years in Business:

 

11

Clients I'm Seeking:

 

I am looking for contact center clients who truly want to move to the next level.

About My Business:

 

I am a dedicated customer service manager with 11+ years of experience in contact centers. I consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations. I am a respected builder and leader of customer-focused teams; I instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. I lead by example and ensure the execution of all operations policies. Specialties: Leader Development, Operations Management, Work Force Management, Quality Assurance, Customer Support, IEX, SharePoint, CMS

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