About My Business:
I am a dedicated customer service manager with 11+ years of experience in contact centers. I consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations.
I am a respected builder and leader of customer-focused teams; I instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. I lead by example and ensure the execution of all operations policies.
Specialties: Leader Development, Operations Management, Work Force Management, Quality Assurance, Customer Support, IEX, SharePoint, CMS