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Saibal Bose

Reliance Tech Service
Telecom operation

Contact Information:

Akhurath,Flat-301C,Plot-11,Sec-14
Sanpada, Maharashtra 400705
India
T: +919324685000

Years in Business:

 

10

Clients I'm Seeking:

 

Telecom Service Provider (GSM , CDMA).

About My Business:

 

• Retired senior professional with 35+ years of experience with a consistent track record of success in managed operations in Telecom and Information Technology • Successfully managed very large teams, complex projects, large scale operations and pan-India multi-location as well as multi-country functions • successful execution and delivery of continuously improving results towards meeting strategic objectives • Last employment with Reliance ADA Group • Managed Customer Operations, IT Infrastructure Integration, Business Continuity Planning • Managed Telecom, BSS and OSS Operations, Network Provisioning processing billions of transactions daily with stringent SLAs • Strategic IT Planning, Project Management, Global Business Delivery, Risk Assessment • Budgeting, Quality Initiatives, Resource Utilization & Mobilization • Strategic Partnerships & Alliances, Vendor & Stakeholder Relations • Inspirational leader recognized for leading large-scale change initiatives • People Management, Knowledge Management / Transfer Key Result Areas • Top Line Growth through business plan creation, crafting & executing standardized and custom solutions, ensuring people development, and building 24x7 technical and operational components • Improve Customer Delight by establishing and maintaining service level commitments • Increase Bottom Line with global standardizations of operational processes and procedures, technology deployment, driving development of appropriate automated IT solutions, vendor management and employee growth • Professional Services Negotiation; Identification, Negotiation and Management of vendors / service partners A] Managed Customer Service Operations for Multiple Lines of Businesses (LOBs) of RCOM • Supporting Business Operations for Multiple LOBs on 24x7 basis for over 124+ million subscriber base • Primary Business Interface for business operations • Business process SLA management and improvement initiatives • Customer lifecycle management (i.e. on-boarding, provisioning, change management, support & termination) • Supporting wide spectrum of telecom products and associated processes on pan India basis • Customer experience delivery through timely resolution of customers’ problems (Level 2 support) • Interface between BSS (Mediation, Provisioning, Billing, VAS and Pre-paid) and OSS (MSC, HLR, IN, SMSC, etc.) • Effective management & resolution of operational issues through process improvements & engineering changes • Demand-supply management through effective utilizations of available resources & prioritization • Ensuring business continuity for critical business processes • Improving operational productivity & efficiency through automation and people development • Active involvement in setting-up Customer Service Delivery processes through OSS/BSS systems • Continuous initiatives on delivering operational excellence B] Process Control • Review of all Processes related to Provisioning of Telecom Operation for Implementation • ISO compliance • Compliance with Internal & External Audit C] Revenue Assurance Audit Compliance • Control and check procedures to protect any possibility of Revenue Leakage D] Key Performance Parameters • Maintaining SLAs of internal customers in the range 95% to 97 %. • Automation of reporting & tracking system for ease of operation. • Reconciliation across all BSS/OSS systems for maintaining data consistency. • Challenging and motivating team mates to exceed perceived potential through team building, mentoring and rotation. • Management reporting and presentation to top management. E] Projects • Strategy Planning and Execution for launch of Reliance’s CDMA/GSM/DTH, 3G and MNP • Transition and integration of Reliance Telecom (8 circles of GSM in N. E. India) telecom operations • Guiding architectural changes for ease of operation, cost saving or meeting regulatory requirement • Reviewing of all systems on regular basis for adapting and upgrading in line with changing requirement

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