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Marie Smith

SkillsEdge (Marie Smith trading as)
Learning material

Contact Information:

0077
ZA

Years in Business:

 

2

Clients I'm Seeking:

 

Organisations needing customised learning programme material

About My Business:

 

Training and development specialist, with extensive experience in management development and behaviour change through incremental learning, coaching and mentoring. Specialising in development of Outcomes-based learning material and Assessments. During a career of 15 years experience in the ETDP field, gained vast experience in facilitation of learning programmes, research on training needs, development of competency profiles, assessment, one-on-one coaching, mentoring, implementing coaching and mentoring initiatives in large organisations, managing the training function, managing training implementation projects and developing of accredited learning material and outcomes-based assessments. Valuable experience in management – both in managing the training function and as co-owner of a retail business, with pioneering achievements in the development of the concept of convenience stores at filling stations at the time of conception in South Africa. High-level experience in retail and shopping centre environment at some of the largest shopping centres in the Southern Hemisphere. Experienced in training and behaviour change of front-line staff where the strategic focus is on customer service to create a unique service experience for customers. Specialties Management development Customer service Behaviour change for enhanced performance Coaching and mentoring Design of SAQA-aligned outcomes-based learning material and assessments Skills Development Facilitator (SDF) Understanding of Quality Management Systems

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