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Clarisa Rahmat

Clarisa Rahmat
Quality, Auditing

Contact Information:

West End, Queensland 4101
Australia
T: 0410660827
www.thequalitynerd.com

Years in Business:

 

3

Clients I'm Seeking:

 

Small to medium-sized community or non-government organisations that need assistance with meeting quality standards. Specifically you may need help with writing or reviewing policies and procedures, preparing for an external audit, conducting an internal audit or self-assessment, or measuring outcomes.

About My Business:

 

The Quality Nerd specialises in helping organisations with their existing quality management systems, or assisting with setting up and implementing a new system. This includes developing policies, procedures, or any other documents you require. The Quality Nerd will work with your organisation to develop documents and templates which fit the requirements of your business. The Quality Nerd can also help you map your organisational documents to quality standards. If you require an integrated management system, this can also be developed with your business, for example, integrating quality with other systems such as risk, project management or complaints management. This service can be tailored to suit your organisation's needs, and can also include process planning, review and improvement. The Quality Nerd can assist with preparation for a certification or external audit, or help you transition to the Human Services Quality Framework or to the NDIS. The Quality Nerd has experience with the following standards and frameworks: - ISO 9001:2015 - The Human Services Quality Framework - Home Care Standards - Aged Care Accreditation Standards - NDIS quality arrangements. The Quality Nerd can help you set up an internal audit function within your business, or conduct an internal audit (also known as a self-assessment or review) for part or the whole of your organisation. Your internal audit can be a document review or on-site audit or both. This service can also include developing with your organisation internal audit templates and improvement plans. All human services standards and ISO 9001:2015 require organisations to collect and review client feedback. However, this can be difficult for organisations, especially small to medium sized organisations, due to a perceived lack of objectivity. This can make clients reluctant to provide genuine feedback. The Quality Nerd has years of experience interviewing clients face-to-face, setting up paper and electronic surveys, and collating feedback for analysis. If gathering client feedback is not yet part of your internal audit or improvement processes, don't hesitate - contact me for an individualised quote. Basic office services: Proofreading / editing non-technical documents (i.e. annual reports, magazines or newsletters). Internet-based research (on any subject). This service can also include writing small articles for your organisation's publications if the research is for this purpose. Assisting with your recruitment process - reviewing CVs and shortlisting candidates; conducting initial phone interviews and setting up interviews; reference checking. Typing documents - this can be from any format, including handwritten notes or from a digital file. Entering paper-based survey data into an electronic format, either onto Excel or another Microsoft Office database, or into Survey Monkey.

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