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Debby Webster

Triskel Consulting
Management Consulting

Contact Information:

2144
ZA

Years in Business:

 

26

Clients I'm Seeking:

 

Businesses interested in providing extraordinary customer service. Existing call centres that are in need of help - in all aspects - or would like to benchmark themselves against other call centres. I also specialize in setting up new call centres.

About My Business:

 

Debby Webster has been in the Contact Centre, Service Management and Customer Service Industry for the past 26 years with expertise ranging across the design, scoping, development, implementation, re-engineering, training, management and operational running of Contact Centres. Debby has a passion for the Customer Service and drives service delivery in line with exceeding customer expectations. Triskel was set up to help companies address and resolve the deteriorating service ethics, improve service offerings to their customers and to concentrate on realistic, achievable and measurable deliverables, all of which are factors of business profitability. The services of Triskel can be divided into four components – process and procedures, technology, facilities and people - all or individual components can be selected depending on the Customer’s requirements and all services are underpinned by personal project management of the process by Debby. While one focus is process re-engineering and “fixing” ailing Contact Centres, Debby also provides a Contact Centre start up and implementation service including design, implementation and project management of the entire implementation as well as a service to consolidate multiple Contact Centres. Other services include the auditing and assessment of current environment; development and facilitation of various training programmes aimed at Customer Service and Contact Centres; business process design or re-design and implementation; staff recruitment; interview processes; job descriptions with associated task analysis and KPIs; technology selection and implementation across the Contact Centre operations; IVR development; quality assurance design and implementation; operational manuals and business processes; facility design; project management of the rectification plans and implementations. Debby has also been invited and presented at several national and international conferences and facilitated Master Classes on aspects of Customer Service and Contact Centres, and several of her articles on contact centres have been published both locally and internationally. She is a founder member and current President of ICCCA – the Independent Customer Contact Centre Association an international association. (www.iccca.co.za) Contact Details: Cell Phone +27 823366693 Work +27 11 7045589 Email Triskel@mweb.co.za Web www.triskel.co.za

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