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hosam Shoeib

Web

Contact Information:

11281
EG

Years in Business:

 

5

Clients I'm Seeking:

 

I'm seeking clients that are looking for Travel Agent help.

About My Business:

 

• Planning and organizing the itineraries of the tourists for their trips to Egypt. • Greeting our guests upon their arrival and follow up with them on their vacation until saying goodbye for their departure trips. • Database for the customers feedback on their tour in Egypt and the services they received by Tour Egypt Inc. • Take the necessary actions either at the planning or on the ground steps that will improve the quality of the trip of our guests and make their vacation more satisfactory. • Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines. • Taking ownership of complaint and queries and proactively following through to resolution. • Making ensure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor. • Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required. • Developing and mentoring new staff to satisfy customer service requirements. • Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management. • Supporting decisions made by customer service management and conveying positively to reinforce the team members.

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