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Yaron Assabi

DSG
Strategic Consulting

Contact Information:

2121
ZA

Years in Business:

 

22

Clients I'm Seeking:

 

Large Corporates & Mobile Network Operators

About My Business:

 

Digital Solutions Group is an outsource partner for multi-channel commerce and relationship marketing. We provide customised solutions to business - enabling businesses to transact and communicate via direct channels. Our approach lowers the barrier to entry into this market without the client having to invest in systems, people and infrastructure. This business model implicates a substantial upfront investment in technology, which is then made available to many customers. The key to the business model is “share risk and success” with customers. Revenue is generated from services rendered and often a management fee based on a win/win scenario, and the success of the new business approach. Based upon independent research (Gartner Group), only 33% of all global companies interact with customers via multiple channels. This contends that a company that is able to provide additional routes to market, without large set-up costs, will materially enhance its potential for success. This opportunity of providing additional routes to market for our customers is Digital Solutions Group's focus. Below are a few brief descriptions of a number of different offerings that have been developed for our customers needs by Digital Solutions Group (and are proprietary to the company). The solutions are being offered individually, or combined in any permutation. One of the key success factors for Digital Solutions Group is our ability to design business processes that empower our group to add value and become an extension of our clients businesses. We also define relationship agreements that allow us to offer a closed loop management process. Our management processes cover every aspect of our clients business, and every aspect of the services offered by us. Once we analyse the business, we build a financial model based on acquisition and retention objectives. We implement efficiencies in processes by learning, evaluating and adjusting the model on an ongoing basis and therefore remaining customer centric. (See appendix for customer centric model) As a multi channel commerce partner for businesses, Digital Solutions Group provides on-line strategy consulting, web application development, and hosting and management services. New web-based applications are developed to be accessible to the consumer via the PC (internet/Intranet or extranet), Mobile handset, PDA, Voice via Voice XML, Call-Centre, Automated Services Machine (ASM or Kiosk) and iTV. We deliver a platform and build a business case for each channel based on its relevance to the target market. The financial viability studies determine the introduction of new channels, in a phased approach, due to the large investment in technology that may be required for the more technologically advanced channels. Digital Solutions Group has developed substantial infrastructure, intellectual property and goodwill within the South African market and has developed an international roll out strategy.

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